Shipping & Returns
Need help? We’re here. support@4eyes.com
(412) 329-4006
Mon–Fri, 9:00am–5:00pm PST
Help & FAQ’s
14-Day Returns & Exchanges
Not feeling your pair? It happens.
You have 14 days from delivery to request:
A one-time exchange (equal or lesser value)
Or a refund
Return conditions
Items must be returned in like-new condition
Original packaging must be included
Shipping fees are non-refundable
Prescription lenses are custom-made and non-refundable
We do not offer exchanges for higher-priced items
All returns are inspected once received.
4EYES reserves the right to deny returns that do not meet these conditions.
90-Day Warranty
If something feels off (and not in a “I accidentally sat on them” kind of way), we’ve got you.
You’re covered for 90 days for verified defects in craftsmanship or materials.
What’s covered
Lenses
Peeling coatings
Cracks not caused by improper handling
Frames
Loose or broken hinges
Broken nose pad posts
Stripped hinge screws
Unexpected discoloration or oxidation
Detached logos or decorative details
What’s not covered
Accidental damage
Rough handling
Improper cleaning or care
Heat or water damage
Normal wear over time
Scratches from daily use
Warranty claims are evaluated upon inspection.
Approved warranty items may be repaired or replaced, but are not refundable.
A shipping fee may apply for replacement orders.
Important
Please don’t attempt DIY repairs (glue, tape, “my uncle can fix it,” etc.).
Tampering with the eyewear may void the warranty.
Shipping
How long does shipping take?
Timing can vary depending on:
- Prescription complexity
- Lens type
- Special coatings or customizations
Can I track my order?
Yep.
Once your order ships, you’ll receive a tracking number by email so you can follow its journey to your face.
Do you offer shipping protection?
Yes — we offer optional package protection through Route+ at checkout.Route+ helps protect eligible orders against:
- Loss
- Theft
- Damage during shipping
If you choose Route+, claim support is handled directly through Route.
How do I file a Route+ claim?
If you added Route+ protection to your order, you’ll receive a confirmation email with claim instructions and your Route Order ID.
You can also file a claim directly through Route.
Lost packages
Claims may be filed if tracking stops updating or the package never arrives.
Damaged packages
Please file within 7 days of delivery and include photos of both the packaging and item.
Stolen packages
If your package says “delivered” but never showed up, wait 5 days before filing a claim (sometimes carriers scan early). A police report may be required for stolen-package claims. Final claim approval and processing timelines are handled by Route+.
Returns & Exchanges
How do I start a return or exchange?
We’ll guide you through the next steps—nothing complicated.
How do I track my return?
Once your return shipment is on the way, use your tracking number through the shipping carrier to follow its progress.
What if I already wore the glasses?
Trying them on is totally okay.
We’re simply looking for items returned in like-new condition, without heavy wear or damage.
Can I exchange for something more expensive?
Not through exchanges. If you have your eye on another pair, you can return your original order (if eligible) and place a new one.
Do you offer try-on services?
Not at the moment.
Keeping things online-only helps us keep prices lower and the process simpler.
We also reserve the right to limit excessive returns or unusually large orders.
Do you accept insurance?
Not yet — but we’re working on it 👀
Insurance support is coming soon, and we’ll share updates once it’s ready.
My prescription lenses feel incorrect
If you believe your prescription lenses were made incorrectly, contact us within 30 days of delivery.
If we confirm a manufacturing or prescription error, we’ll replace the same lens package at no additional cost.
A few important notes
- Returned items must be in original condition
- Replacement lenses must match the original order
- Orders made correctly according to the submitted prescription are not eligible for refunds
- Lens issues reported after 30 days may qualify for repair or replacement, but not refund
👉 All prescription claims are independently evaluated before approval.
One More Thing
We make frames for real life — morning rushes, long days, accidental drops, being tossed into bags you swore you’d organize.
Stuff happens.
If something goes wrong, reach out.
We’ll always do our best to help while keeping things fair for everyone 🤍
